Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund. You can also request a refund if you received the wrong item. If you are not satisfied with the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused and have original tags intact.
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page or firstname.lastname@example.org.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.